Frequently Asked Questions

Everything you need to know about your next timeless piece.

Are all watches and accessories authentic?

Yes, authenticity is our top priority. Every item at Time Connection II is sourced directly from certified manufacturers or authorized distributors and undergoes a rigorous inspection process.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that custom or engraved pieces are final sale.

Do you provide a warranty on timepieces?

Most of our watches come with a 2-year manufacturer warranty covering internal movement defects. Specific warranty details can be found on each product's individual page.

Can I track my order in real-time?

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's journey until it reaches your doorstep.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.